Account ownership and company access stay separate by design.
Individuals can keep personal records while businesses manage the employee records they are responsible for.
Individual account
The user owns the account and personal training history. A company cannot simply take it over.
INDIVIDUAL-OWNEDCompany invitation
An existing individual must accept a company membership request before company access begins.
BY PERMISSIONCompany-created account
The business owns an account it creates for an employee and controls its company membership.
COMPANY-OWNEDSafety / Training Managers and Company Administrators can review company-visible records and download the associated certificates.
Authorized platform administrators can open eligible user accounts in a temporary support session without exposing the user's password.
Individually owned accounts can separate from a company while company-owned accounts remain under business control unless transferred.
Questions people ask about account ownership and company access.
Who owns an individual account?
The individual owns the account and personal training history. A company cannot simply take over an individually owned account.
How does a company gain access to an existing individual?
An existing individual must accept the company membership request before company access begins.
What is different about a company-created account?
A company-created employee account remains under business control unless the account is later transferred through the supported workflow.